Assisters, LLC ("Assisters," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Assisters Developer Platform and APIs.
1. Information We Collect
Account Information
When you create an account, we collect:
- Email address
- Password (securely hashed)
- Payment information (processed by Stripe)
- Organization details (if applicable)
API Usage Data
When you use our APIs, we collect:
- API request metadata (timestamps, endpoints, status codes)
- Token usage and billing data
- IP addresses and user agent information
- Error logs for debugging purposes
Request Content
Content submitted through API requests (prompts, inputs) may be temporarily processed and logged for operational purposes. We do not use your API content to train our models unless you explicitly opt in.
2. How We Use Your Information
We use the information we collect to:
- Provide and maintain our API services
- Process payments and manage billing
- Monitor and enforce rate limits
- Detect and prevent abuse, fraud, and security incidents
- Send service notifications and updates
- Provide customer support
- Improve our services and develop new features
- Comply with legal obligations
3. Information Sharing
We share your information with:
Service Providers
- Supabase - Database and authentication
- Stripe - Payment processing
- Vercel - Hosting and serverless infrastructure
- Upstash - Redis caching and rate limiting
- Sentry - Error monitoring
Legal Requirements
We may disclose information if required by law, subpoena, or valid legal process.
Business Transfers
In the event of a merger, acquisition, or sale, your information may be transferred.
4. Data Retention
We retain data for the following periods:
- Account data: Until account deletion + 30 days
- API request logs: 30 days
- Request content: 24 hours (for debugging)
- Usage analytics: 13 months
- Billing records: 7 years (legal requirement)
5. Data Security
We implement industry-standard security measures:
- Encryption of data in transit (TLS 1.3)
- Encryption of data at rest
- API key hashing and secure storage
- Regular security audits
- Access controls and monitoring
No system is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
6. Your Rights
Depending on your location, you may have the right to:
- Access: Request a copy of your data
- Correction: Update inaccurate information
- Deletion: Request deletion of your data
- Portability: Export your data in a portable format
- Opt-out: Unsubscribe from marketing communications
To exercise these rights, contact us at legal@assisters.io or use the settings in your dashboard.
7. Cookies
We use essential cookies for authentication and session management. We do not use tracking cookies or third-party advertising cookies on the developer platform.
For more details, see our Cookie Policy.
8. International Data Transfers
Your data may be processed in the United States and other countries where our service providers operate. We implement appropriate safeguards for international transfers, including Standard Contractual Clauses where required.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes via email or dashboard notification. Your continued use of our Services after changes constitutes acceptance of the updated policy.
10. Contact Us
If you have questions about this Privacy Policy, please contact us:
Assisters, LLC
1111B S Governors Ave STE 44806
Dover, DE 19904
United States
Email: legal@assisters.io
Your Privacy Rights
Access Data
Request a copy
Export Data
Portable format
Delete Data
Right to erasure